Buying on-line as a consumer (not company) gives you the legal right (EU law) to return your order within 14 days.
Please note this right is only valid for standard products. Custom made products can't be returned. On every product page under extra information you can find if the product you are buying has the right to return this. We have 3 different possibilities
Yes for Standard Sizes, No For Custom sizes
No, made to order.
Any mat cut from the roll is made to order and can't be returned.
Another example are Logo Mats, these are also made to order and can't be returned.
Some standard Rubber Mats in standard sizes can be returned.
Please note that the shipping cost for returning your order have to be prepaid by you.
Return Address is:
Bob Mats B.V.
5434 LD Cuijk
Before you return an order please let us know by email.
After we received your return we will inspect the good. In order to receive a full refund they have to be in new unused condition.
If the goods are in new undamaged condition we will refund within 30 days.
Please also sent us your bank details (IBAN / BIC Code) or Paypal address.
EU law requieres us to mention the expected cost for shipping the goods back to us. The cost depends on your location and the weight of the good.
Small mats can be sent back by postal package mail cost estimated around 25 euro up to 100 euro.
Heavier items can be sent by pallets transport, cost can vary between 75 and 200 euro per pallet.